Delete your Vav account

How to delete your account

You delete your own account directly — no request or waiting period:

• In the Vav app: open Settings → Delete account, then confirm with your password.
• On the web: sign in and go to Account → Delete account, then confirm with your password.

Before you can delete your account, you must close your cards, withdraw your balance to zero, and have no pending transfers. Deleting your account signs you out on every device and cannot be undone.

Your crypto is held in your own self-custody wallet, not by Vav. Move it out and back up your access before deleting your account — we cannot recover it once your account is closed.

What is deleted

• · Your profile, preferences and sign-in credentials.
• · Your active sessions and devices (you are signed out everywhere).
• · Everything not covered by the legal retention below.

What is retained, and why

As a financial service, Vav is required by anti-money-laundering (AML) and other applicable laws to keep certain records for a set period after your account is closed. This includes your verified identity information and your transaction history. These records are retained only for as long as the law requires and are then removed.